After yesterday, I will never buy another cutter or lighter that isn't Xikar. I dropped my 007 punch off the steps of my apartment (second floor). It hit the concrete below and dented the opening badly enough to prevent it from deploying the blade. I sent an email to Xikar about it, telling them exactly what happened so they new it was my fault and not a product defect, and asking about possible repairs. They sent me an answer in a couple of hours and said they would be unable to fix it but would replace it at no cost to me. That is pretty excellent service IMO, especially considering that there was nothing wrong with their product, but it was just a victim of my clumsiness.

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alienmisprint:

After yesterday, I will never buy another cutter or lighter that isn't Xikar. I dropped my 007 punch off the steps of my apartment (second floor). It hit the concrete below and dented the opening badly enough to prevent it from deploying the blade. I sent an email to Xikar about it, telling them exactly what happened so they new it was my fault and not a product defect, and asking about possible repairs. They sent me an answer in a couple of hours and said they would be unable to fix it but would replace it at no cost to me. That is pretty excellent service IMO, especially considering that there was nothing wrong with their product, but it was just a victim of my clumsiness.

This has been my experience with them as well. After sending back my Xi3 zebrawood cutter twice, and sending back my 007 for the same reason, they have replaced everything I've sent them with a new version of the same exact piece of equipment. I have a Executive lighter that I have used religiously since November, and it seems that it may be getting a little (I mean a little) gunked up. I'm seriously contemplating buying another one to have in the case I want to send my first one in. I can't see another company that matches that kind of customer service....other than CCOM of course.

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"As I grow to understand life less and less, I learn to love it more and more." - Jules Renard

I just sent off my Xikar Plunge lighter and less than a week later a brand new one was in my mailbox! This is the first time I've had to send back any of their products (I have a Xi3 cutter, a Pipeline Lighter and of the Plunge).

Hey Brandon if you are in the Emersons in Chesapeake get Kenny to clean it for you, he's a miracle worker with lighters. You won't believe how he ended up with his solid gold Davidoff lighter. A dude got pissed off and threw it at him bc his $800 lighter didn't work, he said if he could make that POS work he could have it. He's been using it for years now.

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madurofan:

I just sent off my Xikar Plunge lighter and less than a week later a brand new one was in my mailbox! This is the first time I've had to send back any of their products (I have a Xi3 cutter, a Pipeline Lighter and of the Plunge).

Hey Brandon if you are in the Emersons in Chesapeake get Kenny to clean it for you, he's a miracle worker with lighters. You won't believe how he ended up with his solid gold Davidoff lighter. A dude got pissed off and threw it at him bc his $800 lighter didn't work, he said if he could make that POS work he could have it. He's been using it for years now.

nice...I'm sure I can hold out long enough to go see him in a couple weeks.

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"As I grow to understand life less and less, I learn to love it more and more." - Jules Renard

Maddy, I would have to give that gold lighter a try before I could say it works... =)

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FAV. Smokes are in my Profile....Reviews

Anybody have the XiKar Dbl Guill. cutter that you get here with a $100 order ? Just wondering how anybody thought they work ...

gmill880:

Anybody have the XiKar Dbl Guill. cutter that you get here with a $100 order ? Just wondering how anybody thought they work ...

I believe that is the mean sardine if i am not mistaken. I hear they are comparable to regular guillotine except you get the awesoem Xikar warranty -- i.e., guillotine cutters for life.

alienmisprint:

After yesterday, I will never buy another cutter or lighter that isn't Xikar. I dropped my 007 punch off the steps of my apartment (second floor). It hit the concrete below and dented the opening badly enough to prevent it from deploying the blade. I sent an email to Xikar about it, telling them exactly what happened so they new it was my fault and not a product defect, and asking about possible repairs. They sent me an answer in a couple of hours and said they would be unable to fix it but would replace it at no cost to me. That is pretty excellent service IMO, especially considering that there was nothing wrong with their product, but it was just a victim of my clumsiness.

Same here. I actually bought an Xi2 and a Xikar plunge lighter at my local B&M. After only two weeks, my buddy dropped both, and damaged both. I walked into my B&M, told them what happened, and they simply handed my new replacements. "We told you we'd replace them, no matter what - lifetime warranty." were their exact words. I never expected them to take customer damage back though. It made me a customer for life though. That's excellent customer service.

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“The person who has nothing for which he is willing to fight, nothing which is more important than his own personal safety, is a miserable creature and has no chance of being free unless made and kept so by the exertions of better men than himself.”

I'm definitely going to get a xikar cutter but not sure which one. I haven't looked in person - just online so can someone tell me the difference between the Xi series besides the cosmetics?

all 4 types have the same blades; the xi3 has "titanium nitride" coating - IMHO it just makes the blades last a bit longer, if anything at all (my $10 pocket knife from Walgreens has a "titanium nitride" coating if it means anything).

xi3 Havana's ($200) have their little handles on the side hand painted.
xi 3 (non-havana) ($50-$80 depending on where you buy) have your choice of several quality woods as the handles.
xi2 ($30) uses some sort of composite material for handles.
xi ($40) I dunno about, though I think it's metal handles

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Question, challenge, and always keep a fresh battery in your bullshit detector

gmill880:

Anybody have the XiKar Dbl Guill. cutter that you get here with a $100 order ? Just wondering how anybody thought they work ...

If it is the Mean Sardine, it is awesome. I got one as a freebie with my 007 punch, and I use it all the time. As a matter of fact, it is pretty much the only guillotine cutter I use.

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xmacro:

xi3 Havana's ($200) have their little handles on the side hand painted.

Not painted. They are actually applied and lacquered with authentic cigar labels, Cuban cigar labels I think, but maybe just regular ones. That is why the cost is so much higher, the handles are hand crafted and hand finished.

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When the people fear their government, there is tyranny; when the government fears the people, there is liberty.

Thomas Jefferson

alienmisprint:

gmill880:

Anybody have the XiKar Dbl Guill. cutter that you get here with a $100 order ? Just wondering how anybody thought they work ...

If it is the Mean Sardine, it is awesome. I got one as a freebie with my 007 punch, and I use it all the time. As a matter of fact, it is pretty much the only guillotine cutter I use.

Sweet I need to try one of those ...

My Xikar already broke. The spring inside broke and it wouldn't open. I mailed it in to Xikar and had a brand new one back in about 2 weeks. Great service! To answer my own original question, they are well worth the expense.

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<insert something witty or relevant here/>

A friend of mine actually dropped and broke mine last week. I took it up to my B&M today and they just swapped it out for a brand new one. No shipping, no hastle!

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Jason
You don't shoot to kill; you shoot to stay alive.